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RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned itemsmust be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@deilucrii.co to obtain a ReturnMerchandise Authorization (RMA) number. After receiving a RMA number, place the itemsecurely in its original packaging and with the originals tag and packing, and mail your return tothe following address:

Dei Lucrii International Limited

Attn: Returns

RMA#

2nd Floor, College House

17 King Edward Road, Ruislip

London, London HA4 7AE

United Kingdom,

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process yourreturn or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement,depending on your credit card company. We will notify you by email when your return has beenprocessed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Cosmetics
  • Human consumables

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Refund will be process after product check

QUESTIONS

Ifyou have any questions concerning our return policy,

Please contact us at: support@deilucril.co